ITIL/Foundation
< ITIL
Welcome to the Information Technology Infrastructure Library (ITIL) Introductory Course[edit | edit source]
(This course is currently under development)
Authors:
- Garydrumm (discuss • contribs) 16:38, 6 December 2011 (UTC)
- Sundgauvien38 (discuss • contribs) 08:21, 20 August 2014 (UTC)
| What is ITIL? | ||
| ITIL Certification | ||
| ITIL Foundation in IT Service Management | Service definitions • Service composition • Stakeholders • Processes functions and roles | |
| Service Strategy | Strategy • Demand Management • Service Portfolio Management • Financial Management | |
| Service Design | Supplier Management • Information Security Management • IT Service Continuity Management • Capacity Management • Availability Management • Service Level Management | |
| Service Transition | Knowledge Management • Evaluation • Service Validation and Testing • Transition Planning and Support • Release and Deployment Management • Service Asset and Configuration Management • Change Management | |
| Service Operation | IT Operations Management (Function) • Application Management (Function) • Technical Management (Function) • Request Fulfillment • Event Management • Access Management • Problem Management • Incident Management • Service Desk (Function) | |
| Continual Service Improvement | 7 Step Improvement Process • The Deming Cycle (Plan, Do, Check, Act) • Service Reporting • Service Management | |
| Appendix | Overall check • Glossary | |
| See also | ITIL Intermediate Level • ITIL Expert Certificate • ITIL Master Qualification |
Axelos revealed ITIL 4 releasing in Early 2019