ITIL/Foundation/Service Management
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This lesson introduces the main definitions used by both IT Service Management and Information Technology Infrastructure Library 2011.
Objectives and Skills
[edit | edit source]Objectives and skills for this IT Service management section of the ITIL foundation include:
- Define the main ITIL components.
Activities
[edit | edit source]- Review the Service definitions sub-chapter
- Review the Service composition sub-chapter
- Review the Stakeholders sub-chapter
- Review the Processes functions and roles sub-chapter
- Review the questions below.
- Use the Discuss page to post comments and questions regarding this lesson.
Review Questions
[edit | edit source]Enable JavaScript to hide answers.
Review all the ITIL definitions seen in the sub chapters previously listed:
References
[edit | edit source]- ↑ IT Process wiki - The ITIL Wiki * Basic Ideas behind ITIL - IT Service Management as interface between IT and the business, Retrieved on 9 February 2017
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