This lesson provides a quick review on what has been seen in the Information Technology Infrastructure Library 2011 foundation pages we have previously gone through.
Objectives and Skills
It is assumed that people already went through the various pages of the ITIL foundation pages before starting to have a look here.
- Review the questions below.
- Use the Discuss page to post comments and questions regarding this lesson.
|ITIL 2011 Foundation|
|Continual Service Improvement||Glossary|