ITIL/Foundation/Overall check

This lesson provides a quick review on what has been seen in the Information Technology Infrastructure Library 2011 foundation pages we have previously gone through.

Objectives and Skills

It is assumed that people already went through the various pages of the ITIL foundation pages before starting to have a look here.

Activities

1. Review the questions below.
2. Use the Discuss page to post comments and questions regarding this lesson.

Review Questions

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Put the following processes to the proper ITIL lifecycle

Strategy	Design	Transition	Operation	Cont. serv. improvement
					Availability management
					Business relationship management
					Capacity Management
					Change evaluation
					Change management
					Demand management
					Design coordination
					Event management
					Financial management for IT services
					Identity management
					Incident management
					Information security management system
					IT service continuity management
					IT service management
					Knowledge management
					Problem management
					Release and deployment management
					Request fulfillment
					Service asset and configuration management
					Service Catalogue management
					Service level management
					Service portfolio management
					Service validation and testing
					Supplier management
					Transition planning and support

References

ITIL 2011 Foundation
Continual Service Improvement		Glossary