ITIL/Foundation/Overall check

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This lesson provides a quick review on what has been seen in the Information Technology Infrastructure Library 2011 foundation pages we have previously gone through.

Nuvola apps package utilities.png Objectives and Skills[edit]

It is assumed that people already went through the various pages of the ITIL foundation pages before starting to have a look here.

Nuvola apps korganizer.svg Activities[edit]

  1. Review the questions below.
  2. Use the Discuss page to post comments and questions regarding this lesson.

Nuvola apps package editors.png Review Questions[edit]

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Put the following processes to the proper ITIL lifecycle

Strategy Design Transition Operation Cont. serv.
improvement
Availability management
Business relationship management
Capacity Management
Change evaluation
Change management
Demand management
Design coordination
Event management
Financial management for IT services
Identity management
Incident management
Information security management system
IT service continuity management
IT service management
Knowledge management
Problem management
Release and deployment management
Request fulfillment
Service asset and configuration management
Service Catalogue management
Service level management
Service portfolio management
Service validation and testing
Supplier management
Transition planning and support


Nuvola filesystems folder orange.png References[edit]


ITIL 2011 Foundation
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Continual Service Improvement Nuvola apps backward arrow.svg Nuvola apps forward arrow.svg Glossary