Term |
Page
|
Outcome
|
Service Management/Service definitions
|
Service
|
Service Management/Service definitions
|
IT service
|
Service Management/Service definitions
|
Service types
|
Service Management/Service definitions
|
External customer facing service
|
Service Management/Service definitions
|
Internal customer-facing service
|
Service Management/Service definitions
|
Supporting service
|
Service Management/Service definitions
|
Service classification
|
Service Management/Service definitions
|
Core service
|
Service Management/Service definitions
|
Enabling service
|
Service Management/Service definitions
|
Enhancing service
|
Service Management/Service definitions
|
Service package
|
Service Management/Service definitions
|
Service value
|
Service Management/Service definitions
|
Value
|
Service Management/Service definitions
|
Utility
|
Service Management/Service definitions
|
Warranty
|
Service Management/Service definitions
|
Service assets
|
Service Management/Service definitions
|
Assets
|
Service Management/Service definitions
|
Resource
|
Service Management/Service definitions
|
Capability
|
Service Management/Service definitions
|
Service Management
|
Service Management/Service definitions
|
Best practice
|
Service Management/Service definitions
|
Business process
|
Service Management/Service composition
|
Service design package
|
Service Management/Service composition
|
Business case
|
Service Management/Service composition
|
Service level agreement
|
Service Management/Service composition
|
Service level requirement
|
Service Management/Service composition
|
Infrastructure
|
Service Management/Service composition
|
Environment
|
Service Management/Service composition
|
Data
|
Service Management/Service composition
|
Application
|
Service Management/Service composition
|
Integration
|
Service Management/Service composition
|
Operational level agreement
|
Service Management/Service composition
|
IT process
|
Service Management/Service composition
|
Stakeholder
|
Service Management/Stakeholders
|
Service provider
|
Service Management/Stakeholders
|
Service provider types
|
Service Management/Stakeholders
|
Type I service provider
|
Service Management/Stakeholders
|
Type II service provider
|
Service Management/Stakeholders
|
Type III service provider
|
Service Management/Stakeholders
|
Customer
|
Service Management/Stakeholders
|
Internal customer
|
Service Management/Stakeholders
|
External customer
|
Service Management/Stakeholders
|
User
|
Service Management/Stakeholders
|
Supplier
|
Service Management/Stakeholders
|
Process
|
Service Management/Processes functions and roles
|
Procedure
|
Service Management/Processes functions and roles
|
Work Instruction
|
Service Management/Processes functions and roles
|
Function
|
Service Management/Processes functions and roles
|
Role
|
Service Management/Processes functions and roles
|
RACI
|
Service Management/Processes functions and roles
|
Service owner
|
Service Management/Processes functions and roles
|
Process owner
|
Service Management/Processes functions and roles
|
Process manager
|
Service Management/Processes functions and roles
|