User:Sundgauvien38/sandbox
The purpose of this page is to let me do some checks (rather than damaging an existing article).
This lesson introduces the main definitions used by both IT Service Management and Information Technology Infrastructure Library 2011.
Objectives and Skills
[edit | edit source]
Objectives and skills for this IT Service management section of the ITIL foundation include:
- Define the main ITIL components.
Activities
[edit | edit source]
- Review the key terms, then the questions below.
- Use the Discuss page to post comments and questions regarding this lesson.
Key Terms
[edit | edit source]
 |
Text from wikipedia:Information Technology Infrastructure Library was copied into ITIL/Foundation/Overview with this edit on 27 January 2014. wikipedia:Information Technology Infrastructure Library now serves to provide attribution for that content in ITIL/Foundation/Overview and must not be deleted so long as ITIL/Foundation/Overview exists. For attribution and to access older versions of the copied text, please see this history. |
Review Questions
[edit | edit source]
Enable JavaScript to hide answers.
References
[edit | edit source]
ITIL 2011 Foundation
| ||
Service Management 
|
 Certification
| |
2nd quiz
[edit | edit source]