Talk:Motivation and emotion/Book/2016/Emotional labour

Comments

Hi I have found a useful article on emotional labour and burnout that I think you will find useful for your book chapter. I think it will help you with beginning your chapter and looking at a negative impact of emotional labour. I have included the link to the article here : http://scholar.google.com.au/scholar_url?url=http://www.personal.psu.edu/faculty/a/a/aag6/Brotheridge%2526GrandeyJVB.pdf&hl=en&sa=X&scisig=AAGBfm2ldEZyp_X4VnlcJ6bYoCqyzm3ltA&nossl=1&oi=scholarr&ved=0ahUKEwjo8onPgqrPAhWMFpQKHSnaAEMQgAMIGigAMAA It is titled: "Emotional labor and Burnout: Comparing Two Perspectives of "People Work". I hope you find it helpful. --LeoDean1993 (discuss • contribs) 07:58, 25 September 2016 (UTC)

Hi, Whilst doing my chapter on EI, I came across these articles on emotional labour that I think might be helpful. There are references to emotional dissonance and to emotional labour as a moderator of EI. Best of luck with your chapter. http://opr.sagepub.com/content/2/1/6.full.pdf http://hum.sagepub.com/content/65/10/1259.full--U3090066 (discuss • contribs) 20:32, 11 October 2016 (UTC)

Hey, I keep finding articles that I think are better suited to your topic, I noticed that you are including a section on emotional dissonance and I found a couple of good articles that might help if you need a little extra. http://www.emeraldinsight.com/doi/pdfplus/10.1108/02683940910996806 https://www.researchgate.net/profile/Markus_Groth/publication/47716890_Willing_and_able_to_fake_emotions_a_closer_examination_of_the_link_between_emotional_dissonance_and_employee_well-being/links/0fcfd513e53894f188000000.pdf --U3090066 (discuss • contribs) 17:23, 19 October 2016 (UTC)

Hey, I like the content of your chapter, it's both informative and relevant to the real world! It's really only small layout things to make it a bit brighter and easier to read that I would change (but I'm sure you're already planning this! :) ) I also like how you've put the case study throughout the chapter, that's a good interactive idea. So the only things I can see are;

1. Perhaps put a centre adjusted box around your 3 key questions in the overview, just to draw focus to them
2. With the framework of emotional labour (Morris & Feldmen, 1996), instead of having the titles in bold then definitions underneath perhaps you could put it into a table? I think it would read a lot better that way
3. In the what can be done about it section a few pictures would break the text up a bit
4. You are pretty close to the word count, so if you want some more to work with I'd delete a few of your see also links and just prioritise 4 or so chapters
5. With the external links I'd write a description of where the link goes and just hyperlink the discussion

I added the word 'be' to the what can be done section, hope you don't mind. Sorry it's all the little things; I can not fault the content though, you've done really well!! :)--U3083764 (discuss • contribs) 09:01, 21 October 2016 (UTC)

Case Study & headings

Hello. Your chapter is really great - so informative and really well written and laid out. Very easy to follow. The only thing I changed is putting a case study heading.. Just thought it might be best to identify that that is the case study. Also, in the what can be done about it? section I thought that perhaps making the headings a little clearer, like making the main one's into main headings might look better. But I could be wrong! Just a thought. Otherwise everything was great. Good work! --U3112339 (discuss • contribs) 07:09, 21 October 2016 (UTC)U3112339

Sub-sections

Avoid having only one sub-section within a section - either drop it and merge the content or add at least a second sub-section. -- Jtneill - Talk - c 07:13, 21 October 2016 (UTC)

Hey, Your chapter has come along really well and is looking great!! I like that you broke the quiz up into sections, I think this adds to the level of interaction with the reader. I also like your case study examples, good real world applicability. My only one suggestion would be to add something to the "what can be done about it" section, just to break up the text (an image etc). I corrected a few minor typos but overall your chapter is looking really good :) --U3090066 (discuss • contribs) 18:21, 21 October 2016 (UTC)

Chapter review and feedback

This chapter has been reviewed according to the marking criteria. Written feedback is provided below, plus there is a general feedback page. Please also check the chapter's page history to check for editing changes made whilst reviewing through the chapter. Responses to this feedback can be made by starting a new section below and/or contacting the reviewer. Chapter marks will be available later via Moodle, along with social contribution marks and feedback. Keep an eye on Announcements.

Overall Overall, this is a strong chapter which incorporates a balanced, critical overview of relevant theory and research and makes effective use of the wiki environment. The chapter is over the maximum word-count. For more feedback see these copyedits and the comments below. Feel free to make ongoing changes to the chapter if you wish to address any of these comments or make other improvements. Theory The Overview clearly establishes the importance of the topic and the approach of the chapter. The Conclusion offers a succint summary and emphasises solutions. The case studies were helpful. Excellent breadth and depth of theoretical coverage, with integration of research. Research An excellent range of research is described and considered. When describing important research studies, provide some indication of the nature of the method. When discussing important research findings, indicate the size of effects in addition to whether or not there was an effect or relationship. Written expression Written expression Some sentences are overly long. Learning features The chapter makes excellent use of interwiki links to other book chapters and to relevant Wikipedia articles. Quiz questions are used effectively to encourage reader engagement. Grammar and proofreading Check and correct the use of ownership apostrophes (e.g., individuals vs. individual's vs. individuals'). The grammar of some sentences could be improved (e.g., see the tags). APA style Use double quotation marks for direct quotes and include page number. Check and correct the use of "&" vs. "and" (Use ampersand (&) inside brackets and "and" outside brackets). Put in-text citations in alphabetical order. The reference list is not in full APA style.

-- Jtneill - Talk - c 08:48, 13 November 2016 (UTC)

Multimedia feedback

The accompanying multimedia presentation has been marked according to the marking criteria. Marks are available via the unit's Moodle site. Written feedback is provided below, plus see the general feedback page. Responses to this feedback can be made by starting a new section below. If you would like further clarification about the marking or feedback, contact the unit convener.

Overall Overall, this is a solid, basic presentation. Structure and content Overview Too brief Use the Overview to set up the problem to be solved (the question i.e., the subtitle for the book chapter). Tell the listener what they will find out about if they watch this presentation. An example would help to connect the reader quickly to the phenomenon. Selection and organisation Good coverage of relevant theory. Some coverage of research. Emphasises practical tips. Include more relevant citations. References are included. Conclusion Take-home messages / key points are well summarised. Communication Audio Audio is clear and well-paced, with intonation. Perhaps slow down a little and leave slightly longer pauses between sentences. Image/Video Add title slide Visuals are clear and easy to read. Simple combination of images and text. Production quality Overall, basic, effective production. Meta-data Rename the title so that it includes the subtitle (and matches the book chapter). Link to chapter provided - also add to Description. Minimal use of the Description field. Audio recording quality Good Image/video recording quality Effective use of simple tools. Licensing A copyright license for the presentation is correctly shown in at least one location. Creative Commons. The copyright licenses and sources of the images are indicated.

-- Jtneill - Talk - c 07:18, 21 November 2016 (UTC)