IT Service and Support/Troubleshooting

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IT Service and Support
  1. Introduction
  2. Communication Skills
  3. Troubleshooting
  4. Customer Management

This lesson introduces Troubleshooting. Activities include .

Objectives and Skills[edit | edit source]

Objectives and skills for Troubleshooting certification include::

Readings[edit | edit source]

  1. Wikipedia: Troubleshooting
  2. Wikipedia: Problem solving
  3. Wikipedia: RPR problem diagnosis

Multimedia[edit | edit source]

Activities[edit | edit source]

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary[edit | edit source]

Key Terms[edit | edit source]

Review Questions[edit | edit source]

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Flashcards[edit | edit source]

References[edit | edit source]

Subject classification: this is an information technology resource.
Type classification: this is a lesson resource.
Completion status: this resource is a stub, so not much has been done yet.
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