IT Service and Support/Customer Management

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This lesson introduces Customer Management. Activities include .

Objectives and Skills[edit | edit source]

Objectives and skills for Customer Management certification include::

Readings[edit | edit source]

  1. Wikipedia: Customer experience

Multimedia[edit | edit source]

Activities[edit | edit source]

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary[edit | edit source]

Key Terms[edit | edit source]

Review Questions[edit | edit source]

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Flashcards[edit | edit source]

References[edit | edit source]

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