Satisfaction refers to a state of contentment in which one's perceived needs have been met. Satisfaction can be conceptualised as the congruence between a person and his/her social environment (Tessema, Ready & Yu, 2012). Satisfaction is a construct that has been widely researched in part due to its correlation with a work productivity (Edwards, 2009), quality of work life, contentment with one’s job or profession, and general life satisfaction (Zelenski, Murphy, & Jenkins, 2008).
References[edit | edit source]
- Edwards, C. (2009). The pursuit of happiness (human resource management). Engineering and Technology, 4, 76-79.
- Zelenski, J.M., Murphy, S.A., & Jenkins, D.A. (2008). The happy-productive worker thesis revisited. Journal of Happiness Studies, 9, 521-537.
- Churchill, G., & Suprenant, C. (1982). An investigation into the determinants of consumer satisfaction. Journal of Marketing Research, 19, 491-504.
- Oliver, R. L., & DeSarbo, W. S. (1988). Response determinants in satisfaction judgements. Journal of Consumer Research, 14, 495-507.
- Tessema,-M. T.,-Ready, K., & Yu, W-C., (2012). Factors affecting college students’ satisfaction with major curriculum, International Journal of Humanities and Social Science, 2, 34-44.
See also[edit | edit source]