Computer Support/Software Troubleshooting/Mobile Security

This lesson covers troubleshooting mobile security.

Objectives and Skills

Objectives and skills for the troubleshooting mobile security portion of A+ certification include:

Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.

• Common symptoms
  • Signal drop/weak signal
  • Power drain
  • Slow data speeds
  • Unintended WiFi connection
  • Unintended Bluetooth pairing
  • Leaked personal files/data
  • Data transmission overlimit
  • Unauthorized account access
  • Unauthorized root access
  • Unauthorized location tracking
  • Unauthorized camera/microphone activation
  • High resource utilization
• Tools
  • Antimalware
  • App scanner
  • Factory reset/Clean install
  • Uninstall/reinstall apps
  • WiFi analyzer
  • Force stop
  • Cell tower analyzer
  • Backup/restore
    • iTunes/iCloud/AppleConfigurator
    • Googlesync
    • OneDrive

Multimedia

1. Watch YouTube: Mobile Device Security Troubleshooting - CompTIA A+ 220-902 - 4.4