Computer Support/Software Troubleshooting/Mobile Operating Systems
This lesson covers troubleshooting mobile operating systems.
Objectives and Skills
[edit | edit source]Objectives and skills for the troubleshooting mobile operating systems portion of A+ certification include:[1]
- Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
- Common symptoms
- Dim display
- Intermittent wireless
- No wireless connectivity
- No bluetooth connectivity
- Cannot broadcast to external monitor
- Touchscreen non-responsive
- Apps not loading
- Slow performance
- Unable to decrypt email
- Extremely short battery life
- Overheating
- Frozen system
- No sound from speakers
- Inaccurate touch screen response
- System lockout
- Tools
- Hard reset
- Soft reset
- Close running applications
- Reset to factory default
- Adjust configurations/settings
- Uninstall/reinstall apps
- Force stop
- Common symptoms