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Writing Product Requirements/example usability requirements

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Usability requirements for a web-based service are essential to ensure that the platform is user-friendly, efficient, and effective for its target audience. These requirements focus on providing a positive user experience and making the service easy to use and navigate.[1]

Here are some example usability requirements that may provide a useful starting point for your work:

  1. Navigation and Layout:
    • The website shall have a clear and intuitive navigation menu with easily identifiable categories and subcategories.
    • All major functions and sections of the service should be accessible within three clicks from the homepage.
    • The layout should be responsive, adapting to various screen sizes and devices, to ensure a consistent user experience across platforms.
  2. Accessibility:
    • The website shall comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure accessibility for users with disabilities.
    • Keyboard navigation shall be supported for users who cannot or prefer not to use a mouse.
    • All multimedia content (images, videos, etc.) should be accompanied by alternative text for screen readers.
  3. Registration and Onboarding:
    • The registration process should be streamlined and require minimal user input.
    • Onboarding tutorials or guides shall be provided for new users to understand the key features and functionality of the service.
    • Users should have the option to skip onboarding if they are already familiar with the service.
  4. Search and Filters:
    • The website shall offer an efficient search function with relevant and accurate results.
    • Advanced filtering options should be available to help users refine search results based on various criteria.
    • Search and filter options should be clearly visible and easy to access.
  5. Error Handling and Messaging:
    • Error messages should be clear, concise, and provide guidance on how to resolve the issue.
    • The website shall include success messages to confirm actions taken by the user.
    • Important notifications and alerts shall be prominently displayed to draw the user's attention.
  6. Performance and Loading Times:
    • Page loading times shall be optimized to ensure fast and responsive interactions.
    • Image and media files should be compressed to reduce loading times without sacrificing quality.
    • Regular performance testing should be conducted to identify and address bottlenecks.
  7. Mobile-Friendly Design:
    • The website shall be fully functional and easy to use on mobile devices.
    • Mobile-specific features, such as tap-friendly buttons and swipe gestures, should be implemented to enhance the mobile experience.
  8. Consistency and Branding:
    • The design and layout across all pages shall be consistent, adhering to the brand's visual identity.
    • Common elements like buttons, menus, and icons should have consistent placement and appearance.
  9. Help and Support:
    • A comprehensive help section or knowledge base shall be provided to assist users in troubleshooting issues.
    • Contact information for customer support should be readily available.
  10. User Feedback and Improvement:
    • The website shall include a feedback mechanism to allow users to provide suggestions and report issues.
    • Regular user testing and feedback sessions should be conducted to identify areas for improvement.
  1. ↑ These example requirements were created by ChatGPT responding to the following prompt: Provide example usability requirements for a web-based service.
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