University student satisfaction/References

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This page lists references to peer-reviewed literature about university student satisfaction.

References[edit | edit source]

  1. Aitken, N. (1982). College student performance, satisfaction and retention: Specification and estimation of a structural model. The Journal of Higher Education, 53, 32-52.
  2. Applegate, C., & Daly, A. (2005). The impact of paid work on the academic performance of students: A case study from the University of Canberra. The Centre for Labour Market Research, 1-12.
  3. Australian Council for Educational Research (2008). Beyond happiness: Managing engagement to enhance satisfaction and grades.
  4. Banning, J. H., & Bryner, C. E. (n.d.) A framework for organizing the scholarship of campus ecology.
  5. Barry, E., Gilly, M., & Schucany, W. (1982). Students as consumers: Predicting satisfaction. American Marketing Association, vol?, 109-112.
  6. Barton, D. W. (1978). Marketing higher education. San Francisco: Jossey-Bass
  7. Bean, J., & Bradley, R. K., (1986). Untangling the satisfaction-performance relationship for college students. Journal of Higher Education, 57, 393-412.
  8. Bedggood, R. & Donovan, J. (2012). University performance evaluations: What are we really measuring? Studies in Higher Education, 37, 825-842. doi: 10.1080/03075079.2010.549221
  9. Benjamin, M., & Hollings, A. (1997). Student satisfaction: Test of an ecological model. Journal of College Student Development, 38, 213-228.
  10. Betz, E. L., Klingensmith, J. E., & Menne, J. W. (1970). The measurement and analysis of college student satisfaction. Measurement and Evaluation in Guidance, 3, 110-118.
  11. Betz, E. L., Menne, J. W., Starr, A. M., & Klingensmith, J. E. (1971). A dimensional analysis of college student satisfaction. Measurement and Evaluation in Guidance, 4, 99-106.
  12. Bolliger, D. U. (2004). Key factors for determining student satisfaction in online courses. International Journal on E-learning, 3, 61-67.
  13. Bolliger, D. U. & Erichsen, E. A. (2013). Student satisfaction with blended and online courses based on personality type. Canadian Journal of Learning and Technology, 39 (1).
  14. Bradley, D. (2009). Review of Australian higher education final report.
  15. Browne, B. A., Kaldenberg, D. O., Browne, W. G., & Brown, D. J. (1998). Student as a customer: Factors affecting satisfaction and assessments of institutional quality. Journal of Marketing for Higher Education, 8(3), 1-15.
  16. Carey, K., Cambiano, R. L., & De Vore, J. B. (2002). Student to faculty satisfaction at a Midwestern university in the United States. HERDSA, 93-97.
  17. Carr, D. L., Davies, T. L., & Lavin, A. M. (2010). The impact of instructor attire on college student satisfaction. College Student Journal, 44(1), 101-111.
  18. Centra, J., & Rock, D. (1983). College environments and student achievement. American Educational Research Journal, 8, 623–634.
  19. Chan, G., Miller, P. W. & Tcha, M. (2005). Happiness in university education. International Review of Economics Education, 4, 20-45.
  20. Chang, T., Wise, A., Duffy, T., & Valle, R. D. (2004). The effects of teacher social presence and student satisfaction, engagement and learning]. Journal of Educational Computing Research. http
  21. Cheung, D. (2000). Evidence of a single second-order factor in student ratings of teaching effectiveness. Structural Equation Modeling: A Multidisciplinary Journal, 7, 442-460. doi:10.1207/S15328007SEM0703_5
  22. Chow, H. P.(2005). Assessing the determinants of life satisfaction in a Canadian university student sample. Alberta Journal of Educational Research, 51(1), 85-91. doi: 10.1007/s11205-004-7525-0
  23. Clemes, M. D. (2007). University student satisfaction: An empirical analysis. Unpublished Masters thesis, Lincoln University, New Zealand.
  24. Corts, D. P., Lounsbury, J. W., Saudargas, R. A., & Tatum, H. E. (2000). Assessing undergraduate satisfaction with an academic department: A method and case study. College Student Journal, 1, 10.
  25. Cotton, S. J., Dollard, M. F, & de Jonge, J. (2002). Stress and student job design: Satisfaction, well-being and performance in university students. International Journal of Stress Management, 9(3), 147-162. doi: 1573-3424.10-1023/A:1015515714410
  26. Danaher, P., Bowser, D., & Somasundaram, J. (2008). The student departure puzzle: Do some facilities and programs have answers? Higher Education, Research and Development, 27, 271-280.
  27. Department of Employment, Education and Workplace Relations. (2004). Higher education attrition rates 1994-2002: A brief overview. Australian Government.
  28. Devore, J. R., & Handal, P. J. (1981). The college student satisfaction questionnaire: A test-retest reliability study. Journal of College Student Personnel, 22, 299-301.
  29. Donohue, T. L., Wong, E. H. (1997). Achievement motivation and college satisfaction in traditional and nontraditional students. Education, 118, 237-243.
  30. Douglas, J., Douglas, A., & Barnes, B. (2006). Measuring student satisfaction at a UK university. Quality Assurance in Education, 14(3), 251-267. doi:10.1108/09684880610678568
  31. Douglas, J., McClelland, R., & Davies, J. (2007). The development of a conceptual model of student satisfaction with their experience in higher education. Quality Assurance in Education, 16, 19-35. doi: 10.1108/09684880810848396
  32. Elliot, K. M., & Healy M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10, 1-11.
  33. Elliot, K. M., & Shin, D. (2002), Student satisfaction. Journal of Higher Education Policy and Management, 24, 197-247.
  34. Filaka, V. F., & Sheldon, K. M. (2008). Teacher support, student motivation, student need satisfaction, and college teacher course evaluations: Testing a sequential path model. Educational Psychology, 28, 711-724.
  35. Gallander-Wintre, M. & Bowers, C. (2007). Predictors of persistence to graduation: Extending a model and data on transition to university model. Canadian Journal of Behavioural Science, 39, 220-234.
  36. Garcia-Aracil, A. (2009). European graduates’ level of satisfaction with higher education. Higher Education, 57, 1-21.
  37. Garg, R. (1992). Academic and nonacademic self concepts: Influence of recent life-changing experiences and demographic, social and health variables. Psychological Reports, 70, 871-882.
  38. Gousheng, Q., Meifeng, C., Xiao, L., & Bangyou, D. (2010). An empirical study of student satisfaction and its influencing factors: School of Continuing Education of Guangzhou University. International Journal of Continuing Education & Lifelong Learning, 2, 29-40.
  39. Grayson, J. (2004). The relationship between grades and academic program satisfaction over four years of study. Canadian Journal of Higher Education, 34, 1-34.
  40. Gregg, W. (1972). Several factors affecting graduate student satisfaction. Journal of Higher Education, 43(6), 483-498.
  41. Green, D. (1994). Measuring student satisfaction: A method of improving the quality of the student’s experience? In S. Haselgrove (Ed.), The student experience (pp. 100-107). Buckingham, UK: The Society for Research into Higher Education and Open University Press.
  42. Gruber, T., Fub, S., Voss, R., & Glaeser-Zikuda, M. (2010). Examining student satisfaction with higher education services: Using a new measurement tool. International Journal of Public Sector Management, 23, 105-123. doi: 10.1108/09513551011022474
  43. Hallenbeck, T. R. (1978). College student satisfaction: An indication of institutional vitality. N.A.S.PA. Journal, 16, 19-24.
  44. Hatcher, L., Kryter, K., Prus, J. S., & Fitzgerald, V. (1992). Predicting college student satisfaction, commitment, and attrition from investment model constructs. Journal of Applied Social Psychology, 22, 1273-1296. doi:10.1111/j.1559-1816.1992.tb00950.x
  45. Hill, M. C., & Epps, K. K. (2010). The impact of physical classroom environment on student satisfaction and student evaluation of teaching in the university environment. Academy of Educational Leadership Journal, 14, 65-79.
  46. Hom, W. C. (2002) Applying customer satisfaction theory to community college planning of student services. iJournal.
  47. James, R. (2001). Students’ changing expectations of higher education and the consequences of mismatches with reality. OECD Programme in Institutional Management in Higher Education (IMHE) Management responses to changing student expectations, Queensland, 24 September.
  48. Kane, D., Williams, J., & Cappuccini-Ansfield, G. (2008). Student satisfaction surveys: The value in taking an historical perspective. Quality in Higher Education, 14, 135-155.
  49. Karatzias A., Power, K. G., Flemming, J., Lennan, F., & Swanson, V. (2002). The role of demographics, personality, variables and school stress on predicting school satisfaction/dissatisfaction: Review of the literature and research findings. Educational Psychology, 22(1), 1-18.
  50. Kärnä, S. & Julin, P. (2015). A framework for measuring student and staff satisfaction with university campus facilities. Quality Assurance in Education, 23, 47-66. doi: 10.1108/qae-10-2013-0041
  51. Kulik, J. A. (2001). Student ratings: Validity, utility and controversy. New Directions for Institutional Research, 27, 9-25.
  52. Lamport, M. A. (1993). Student-faculty informal interaction and the effect on college student outcomes: A review of the literature. Adolescence, 28(112), 971-990.
  53. Leece, R., & Muldon, R. (2009). Degrees of delight: Two approaches to increasing university satisfaction. Journal of the Australia and New Zealand Student Services.
  54. Lent, R., Singley, D., Schmidt, J., & Schmidt, L. (2007). Relation of social-cognitive factors to academic satisfaction in engineering students. Journal of Career Assessment, 15(1), 87-97.
  55. Letcher, D. W., & Neves, J. S. (2010). Determinants of undergraduate business student satisfaction.
  56. Lo, C. (2010). How student satisfaction factors affect perceived learning. Journal of the Scholarship of Teaching and Learning, 10, 47-54.
  57. Long, M., Ferrier, F., & Heagney, M. (2006). Stay, play or give it away? Students continuing, changing or leaving university study in their first year. DEST, Australia.
  58. Lu, H., & Chiou, M. (2010). The impact of individual differences on e-learning system satisfaction: A contingency approach. British Journal of Educational Technology, 41, 307-323.
  59. Mangeloja, E. & Hirvonen, T. (2007). What makes university students happy? International Review of Economics Education, 6, 27-41.
  60. Marozzi, M. (2009). A composite indicator dimension reduction procedure with application to university student satisfaction. Statistica Neerlandica, 63, 258-268. doi:10.1111/j.1467-9574.2009.00422.x
  61. Mavondo, F., Tsarenko, Y., & Gabbot, M. (2004). International and local student satisfaction: Resources and capabilities perspective. Journal of Marketing for Higher Education, 14, 41-60.
  62. Murray, J. (2009). The wider social benefits of higher education: What do we know about them? Australian Journal of Education, 53, 230-244.
  63. Nafziger, D. H., Holland, J. L., & Gottfredson, G. D. (1975). Student-college congruency as a predictor of satisfaction. Journal of Counseling Psychology, 22, 132-139.
  64. Nasser, R. N., Khoury, B., & Abouchedid, K. (2008). University students’ knowledge of services and programs in relation to satisfaction. Quality Assurance in Education, 16, 80-97. doi:10.1108/09684880810848422
  65. Pascarella, E. T., & Terenzini, P. T. (1976). Information interaction with faculty and freshman ratings of academic and non-academic experiences of college. Journal of Educational Research, 70, 35-41.
  66. Pascarella, E. T., & Terenzini, P. T. (1991). How college affects students: Findings and insights from twenty years of research. Jossey-Bass, San Francisco.
  67. Pervin, L. A. (1967). Satisfaction and perceived self-environment similarity: A semantic differential study of student-college interaction. Journal of Personality, 35, 623-624.
  68. Pike, G. (1991). The effects of background, coursework and involvement on student’s grades and satisfaction. Research in Higher Education, 32(1), 15-31.
  69. Polcyn, L. J. (1986). A two-instrument approach to student satisfaction measurement. College and University, 62, 18-24.
  70. Okun, M. A., Kardash, C. A., Stock, W. A., Sandler, I. N., & Baumann, D. J. (1986). Measuring perceptions of the quality of academic life among college students. Journal of College Student Personnel, September, 447-451.
  71. Oliver, R. L. (1980). A cognitive model of antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, November, 460-469.
  72. Orpen, C. (1990). The measurement of student university satisfaction: A consumer behavior perspective. Journal of Human Behavior and Learning, 7, 34-37.
  73. Özgüngör, S. (2010). Identifying Dimensions of students' ratings that best predict students' self efficacy, course value and satisfaction. Eurasian Journal of Educational Research, 38, 146-163.
  74. Pennington, D. C., Zvonkovic, A. M., & Wilson, S. L. (1989). Changes in college satisfaction across an academic term. Journal of College Student Development, 30, 528-535.
  75. Ripple, G. G. (1983). Expectation and experience of college: Student satisfaction, academic success and retention. Unpublished doctoral dissertation, Ohio State University, Columbus.
  76. Schmidt, D. K., & Sedlacek, W. E. (1972). Variables related to university student satisfaction. Journal of College Student Personnel, 13, 233-238.
  77. Schubert- Irastorza, C., & Fabry, D. L. (2011). Improving student satisfaction with online faculty performance. Journal of Research in Innovative Teaching, 4, 168-179.
  78. Seldin, P. (1993). The use and abuse of student ratings of professors. Chronicle of Higher Education, 39, A40.
  79. Serdyukova, N., Tatum, B., & Serdyukov, P. (2010). Student evaluations of courses and teachers. Journal of Research in Innovative Teaching, 3, 180-189.
  80. Starr, A., Betz, E. L., & Menne, J. (1972). Differences in college student satisfaction: Dropouts, non-academic dropouts, and non-dropouts. Journal of Counseling Psychology, 19, 318-322.
  81. Siegel, J. P. & Bowen, D. (1971). Satisfaction and performance: Casual relationships and moderating effects. Journal of Vocational Behavior, 1, 263-269.
  82. Telford, R., & Masson, R. (2005). The congruence of quality values in higher education. Quality Assurance in Education, 13, 107-119. doi:10.1108/09684880510594364
  83. Thomas, E. H., & Galambos, N. (2004). What satisfies students: Mining student opinion data with regression and decision tree analysis. Research in Higher Education, 45, 251-269.
  84. Umbach, P. D., & Porter, S. R. (2002). How do academic departments impact student satisfaction? Understanding the contextual effects of departments. Research in Higher Education, 43, 209–234.
  85. Vora, R. S., & Kinney, M. N. (2014). Connectedness, sense of community, and academic satisfaction in a novel community campus medical education model. Academic Medicine, 89, 182-187. doi:10.1097/ACM.0000000000000072
  86. Wiers-Jenssen, J., Stensaker, B., &. Grøgaard, J. B. (2002). Student satisfaction: Towards an empirical deconstruction of the concept. Quality in Higher Education, 8, 183-195. doi: 10.1080/135383202200000437 7
  87. Witt, P. H., & Handal, P. J. (1984). Person-environment fit: Is satisfaction predicted by congruency, environment, or personality? Journal of College Student Personnel, 25, 503-508.