The Web Economy/32

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Completion status: this resource is ~50% complete.
Type classification: this is a lesson resource.
Educational level: this is a tertiary (university) resource.

IPhone ERP

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This is a lesson part of the module The Web Economy out of the Open Source ERP/Executive Diploma course conducted by a private university.


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  • IPhone delighted consumers with its highly natural and intuitive style.
  • As a killer application, it can be integrated into an ERP System where our voice through the phone can call up the CRM and ERP information without keypad or text.
  • Many accompanying technologies such as voice synthesis and recognition, VOIP and high storage and data carrier are matured to be integrated to give a seamless experience.
  • The User Experience will be as if s/he is interacting via phone to a real human operator that is highly knowledgable and skilled in handling any operational tasks and transactions. For example:
    • "Please raise me a PO to Mr ABC". Machine will ask "For what Product? Please state the first letter, category or Product Name".
    • "P, Category Car, Proton Perdana". Machine will answer, "Product order for Proton Perdana which is a car is been placed with Mr. ABC. Same payment terms?"
    • "No. I want to pay in 30 days". Machine will answer, "PO issued via email and fax. You shall receive details copy via sms".
    • System then updates the CRM Request module, Inventory module and Commitment Accounting values.

Assignment Tasks

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  • If Apple or anyone else is to incorporate the idea above, what will happen to conventional ERP or even open source ones?
  • Will there be a market for such a service or application?
  • How would you make it better?
  • What other telephony projects out there that are similar or as creative as this?
  • What other sensory-based projects are there out there? Can you suggest any that uses the other senses of a human?


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  • Publish your works in an attractive manner in your user page, stating your own views and findings providing links to your sources. Use the talk page here to score marks.
  • Create or edit sub-pages of course materials within wikiversity.
  • Discuss in the forum (link shall be provided) by offering your ideas and answering or comment on others' postings.
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(Provided by Students - subject to edit ranking by tutor)

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(Provided by Students - subject to edit ranking by tutor)


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(Done in wikiversity as course material by the students under the guidance of the tutor)

Course Navigation

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Next - Universal Supply Chain >> The Web Economy/33