System development/Domains/Overview/Customer service
One liners
[edit | edit source]- “In the digital age, every point of engagement with a customer – from a service call to a marketing email – serves as a ‘Moment of Truth’.
To-do
[edit | edit source]- Pega researched how telco- and broadband provider can improve their customer service. See http://www.pega.com/telco-moments-of-truth for more info.
- Most telco- and broadband providers feel...