Network+/Architecture/Unified Communications

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This lesson covers unified communications.

Objectives and Skills[edit]

Objectives and skills for the unified communications portion of Network+ certification include:[1]

  • Identify the basics elements of unified communication technologies
    • VoIP
    • Video
    • Real time services
      • Presence
      • Multicast vs unicast
    • QoS
      • DSCP
      • COS
    • Devices
      • UC servers
      • UC devices
      • UC gateways


  1. Read Wikipedia: Voice over IP.
  2. Read Wikipedia: Quality of service.


  1. Watch YouTube: Unified Communication Technologies - CompTIA Network+ N10-006 - 1.10.