ICAS3034A Determine and action network problems
From the official document:
- "This unit defines the competency required to document network-related problems, determine the resources required, solve the client problem or escalate the problem to a new support level."
Basically, that means ... (translate above into plain english)
You can read more about this unit on the National Training Information Systems Official document for ICAS3034A.
Prerequisite units The following units are prerequisite for this competency:
This unit is part of the following qualifications:
How this unit will help you
After learning and applying the skills required by this unit you'll be able to demonstrate your skills in:
|1. Determine client requirements and ascertain if problem exists||
|2. Determine whether problem is covered by policy||
|3. Carry out maintenance support on identified problem||
|4. Prepare maintenance report and verify solution||
- translate the above elements and performance criteria into plain english and summarise here...
Ideas for learning the required skills
Ideas for demonstrating this unit
The best way to demonstrate these skills is ...
If you are demonstrating this unit as part of a formal course, you might find that the unit is graded (meaning you can not only demonstrate your competence, but can also gain a credit or distinction). Your facilitator may already have set criteria that your college uses. If not, here are some ideas for possible credit/distinction activities that you can discuss with your facilitator:
Notes and discrepancies