Determining and confirming client business expectations and needs

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From the official document:

"This unit defines the competency required to determine client business requirements and verify the accuracy of the information gathered."

Basically, that means asking good questions, listening well and checking the answers. Sometimes it can mean doing a little educating too - some clients don't know what's possible until you tell them.

You can read more about this unit on the National Training Information Systems Official document for ICAA4041A.

This unit forms part of the following qualifications:

How this unit will help you[edit]

After learning and applying the skills required by this unit you'll be able to demonstrate your skills in:

  • Defining and documenting problems
  • Gathering information
  • Getting sign-off from your client

Ideas for learning the required skills[edit]

Pick up a copy of [1] - A Guide to Understanding and Diagnosing Our Clients’ Business – The Fallon Way and work through it for a business in your area. Although written by an advertising agency for campaign creation, there are a number of similarities to web site design.

Ideas for demonstrating this unit[edit]

The best way to demonstrate these skills is ...

Grading[edit]

If you are demonstrating this unit as part of a formal course, you might find that the unit is graded (meaning you can not only demonstrate your competence, but can also gain a credit or distinction). Your facilitator may already have set criteria that your college uses. If not, here are some ideas for possible credit/distinction activities that you can discuss with your facilitator:

  • ...

Notes and discrepancies[edit]

  • ...