Fire and emergency management/Public safety telecommunicator I/Psychomotor Applications

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  • Operation and basic troubleshooting of telephone and communication equipment.
  • Controlling conversations utilizing established questioning and listening techniques.
  • Manage excited, foreign language and suicidal calls.
  • Manage special handling calls such as mass casualty and weapons of mass destruction.
  • Basic language and writing skills, interpreting and condensing information, typing and handwriting skills.
  • Map and chart reading and use of resource list. Voice control, providing directions, route callers and operate telecommunications equipment.
  • Situational Awareness of all operations within the served area and surrounding areas.
  • Monitoring other call takers and dispatchers to gather additional information on active incidents.