Conflict Resolution

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Conflict Resolution

Skills The Conflict Resolution Network ( has identified 12 skills which may be relevant to solving any conflict. These are:

1. The win win approach

Identify attitude shifts to respect all parties' needs.

2. Creative response

Transform problems into creative opportunities.

3. Empathy

Develop communication tools to build rapport. Use listening to clarify understanding.

4. Appropriate assertiveness

Apply strategies to attack the problem not the person.

5. Co-operative power

Eliminate "power over" to build "power with" others.

6. Managing emotions

Express fear, anger, hurt and frustration wisely to effect change.

7. Willingness to Resolve

Name personal issues that cloud the picture.

8. Mapping the conflict

Define the issues needed to chart common needs and concerns.

9. Development of options

Design creative solutions together.

10. Introduction to negotiation

Plan and apply effective strategies to reach agreement.

11. Introduction to mediation

Help conflicting parties to move towards solutions.

12. Broadening perspectives

Evaluate the problem in its broader context.