Computer Support/Procedures/Policies

This lesson covers policies.

Objectives and Skills

Objectives and skills for the policies portion of A+ certification include:

Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts.

• Incident Response
  • First response
    • Identify
    • Report through proper channels
    • Data/device preservation
  • Use of documentation/documentation changes
  • Chain of custody
    • Tracking of evidence/documenting process
• Licensing / DRM / EULA
  • Open source vs. commercial license
  • Personal license vs. enterprise licenses
• Personally Identifiable Information
• Follow corporate end-user policies and security best practices

Readings

1. Wikipedia: Digital forensics

Multimedia

1. YouTube: Prohibited Activities and End-user Policies - CompTIA A+ 220-902 - 5.3