- Professional appearance and attire
- Match the required attire of the given environment
- Use proper language and avoid jargon, acronyms, and slang, when applicable
- Maintain a positive attitude/ project confidence
- Actively listen, take notes, and avoid interrupting the customer
- Be culturally sensitive
- Use appropriate professional titles, when applicable
- Be on time (if late, contact the customer)
- Avoid distractions
- Personal calls
- Texting/social media sites
- Personal interruptions
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- Dealing with difficult customers or situations
- Do not argue with customers or be defensive
- Avoid dismissing customer problems
- Avoid being judgmental
- Clarify customer statements (ask open-ended questions to narrow the scope of the problem, restate the issue, or question to verify understanding)
- Do not disclose experience via social media outlets
- Set and meet expectations/time line and communicate status with the customer
- Offer repair/replacement options, as needed
- Provide proper documentation on the services provided
- Follow up with customer/user at a later date to verify satisfaction
- Deal appropriately with customers’ confidential and private materials
- Located on a computer, desktop, printer, etc.
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