Computer Support/Hardware Troubleshooting/Printers
This lesson covers troubleshooting printers.
Objectives and Skills
[edit | edit source]Objectives and skills for the troubleshooting printers portion of A+ certification include:[1]
- Given a scenario, troubleshoot printers with appropriate tools.
- Common symptoms
- Streaks
- Faded prints
- Ghost images
- Toner not fused to the paper
- Creased paper
- Paper not feeding
- Paper jam
- No connectivity
- Garbled characters on paper
- Vertical lines on page
- Backed up print queue
- Low memory errors
- Access denied
- Printer will not print
- Color prints in wrong print color
- Unable to install printer
- Error codes
- Printing blank pages
- No image on printer display
- Tools
- Maintenance kit
- Toner vacuum
- Compressed air
- Printer spooler
- Common symptoms