Technical writing/Audience/Persona/Michail
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Michail Seremenko
[edit | edit source]Background
[edit | edit source]- age: 35
- Geography: Moscow, suburbs
- Languages:
- Russian
- English
- learned through study/courses
- strong reading skills - upper intermediate
- speaking/listening skills - intermediate
- strong technical vocabulary
- Education:
- BS - MSU
- BA - Computer Science - Lenmanov
- Family:
- Wife (of 6 years) - 35 - Olga
- Son - 5 - Ivan
- Stomach problems related to coffee, cigarette, alcohol intake. Treats with Zantac.
Role & Tasks
[edit | edit source]- Operator - MGS
- monitors
- reacts to alarms
- bugs tasks --> sends bugs
- Works as part of a team of 3 with Sergei & Igor
- Sergei: his arch nemesis. Is always stealing his pens. He, in turn, is always closing the elevator door on him.
- Igor: his work buddy. They have lunch daily in the canteen; also go out for vodka after work. Thus, the Zantac.
Daily activities
[edit | edit source]- reads emails
- monitoring
- troubleshooting
- parameter adjustment
- reads documents
- calls TAC when necessary
Environment
[edit | edit source]desk
[edit | edit source]- hot desking - completely unpersonalized
- PC - technical - no internet - runs XP
- phone
wider environment
[edit | edit source]- white board/cork board on wall
- dirty industrial carpet with bugs. Has not been cleaned for at least half a decade.
- coffee tea available. No food allowed.
- open floor plan
- cigarettes must be smoked outside (in the cold)
co-workers
[edit | edit source]- boss: people person. works 9-5. no technical experience
- all male environment
- no secretary/assistant
- no visitors allowed
scheduling
[edit | edit source]- 1 day on, two days off
- as a result, Michail generally feels sleepy, often can't read documents properly. Often "rests" on the job.
Relationship to Product/Documentation
[edit | edit source]Likes
[edit | edit source]- chunks of information/searching
- fast/obvious
- steps to fix things
- Russian language (with English)
Dislikes
[edit | edit source]- paper versions (soporific)
- things that are slow, lengthy
- discussion
- ENG - it makes him feel dumb
- changes, surprises
- outdated documentation
He will always call TAC first. Then try the CD help file, because it is easier to access small specific chunks of information. When absolutely necessary, as a last resort (or as a pillow) he will attempt the paper version.
Interests (in no particular order)
[edit | edit source]- dog, "Larka," collie
- reading SciFi, In Russian
- action movies
- playing video games on his PC
- going to the gym
- porno
- his girlfriend
sports
[edit | edit source]- watches TV at the pub
- impulsively & drunkenly bets on his favorite teams
- cries when he loses
hobbies
[edit | edit source]- working on his car
- listening to English music - Moby in particular
- drinking vodka and beer
- drinking vodka and beer while smoking
- eating sweets
goals
[edit | edit source]work
[edit | edit source]- make Sergei look bad
- avoid too much work
- avoid surprises at work
- get better hours, an easier job
- earn more money
- gain more prestige, but avoid management responsibilities
- work efficiently, then relax
- be indispensable, important, irreplaceable
- appear to be an expert
general
[edit | edit source]- not looking/feeling stupid
- have power (but not necessarily responsibility)
- move to the center/have a bigger flat/better furniture
- have a better car
- increased social status
- have good food at home
- Likes éntrees better than the main course