ICAW2002A Communicate in the workplace
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From the official document:
- "This unit defines the competency required to provide limited client support through verbal and non-verbal communication and to effectively communicate with colleagues."
Basically, that means ... (translate above into plain english)
You can read more about this unit on the National Training Information Systems Official document for ICAW2002A.
This unit is a pre-requisite for the following qualifications:
How this unit will help you
After learning and applying the skills required by this unit you'll be able to demonstrate your skills in:
|1. Establish contact with clients||
|2. Process information||
- translate the above elements and performance criteria into plain english and summarise here...
Ideas for learning the required skills
Ideas for demonstrating this unit
The best way to demonstrate these skills is ...
If you are demonstrating this unit as part of a formal course, you might find that the unit is graded (meaning you can not only demonstrate your competence, but can also gain a credit or distinction). Your facilitator may already have set criteria that your college uses. If not, here are some ideas for possible credit/distinction activities that you can discuss with your facilitator:
Notes and discrepancies