Opacity leads to higher costs

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Summary[edit]

Organizations often have redundant projects concurrently active. Overlapping requirements and capabilities have multiple resources tackling the same problem and reinventing the wheel. This is usually due in part to separate business units operating with limited visibility into one another's activities. Then when the systems go-live, the users are frustrated because they have to pick from multiple systems to accomplish their jobs.

A transparent BPM society where teams can review intent, objectives, and requirements helps remove this problem. It is the programmatic equivalent of a Freedom of Information Act.

IT system owners when asked for the same set of interfaces repeatedly can provide feedback that there are going to be problems with duplication of systems or solutions. Including the end-users in the evaluation of the projects can be a powerful to eliminate duplicates. They will be happier, and therefore, more productive.


Applies to[edit]

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Charter for BPM Democracy
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Charter for Alignment