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Welcome to the "School of WikiService", part of the service community. The School of WikiService is a content development project where participants create, develop and organize learning resources about how to productively contribute to Wikimedia Foundation projects. The School of WikiService is under development, but it aims to develop resources for learning about all the fundamental wiki editing tasks that help Wikimedia projects grow and thrive. Learning resources of the School of WikiService are modular, but some basic learning resources should be utilized and mastered before attempting to utilize other more advanced resources.
If you want to help develop the School of WikiService, please click here and list yourself and describe how you plan to contribute to this content development project.
Anyone who can help choosing a better name for the project is welcome to discuss it on the talk page
Our user template needs the attention of someone familiar with template work (instructions on that page)
Anyone who wants to volunteer to begin writing course material, please do so, and be bold! Go ahead and design your own modules - even altering the curriculum - on areas you have experience in. Remember to make assignments/quizzes level appropriate in terms of difficulty.
Upon completion of your course program, you will be able to display your qualification on your home wiki, in the form of either a banner or userbox. The WikiService Academy runs a simple level-based learning system. You can attain higher levels of qualification through further study and examinations. A full list of qualifications levels can be found here
101 Newbiesare the lifeblood of all Wikimedia Foundation projects. If we didn't have newcomers, projects would never expand or diversify. In this unit you will learn to interact with and understand newcomers. This module is an example for prospective students (click here to see it)
115 Testsare how we discover. You will learn about why test edits occur, and why you need to be encouraging.
150 Vandalismis what you clean up. You will learn not to take it seriously, have a sense of humor and differentiate between tests and pure vandalism. Vandals can be divided into four classes, and this carries over to 190.
165 Keeping coolis something all WikiOfficers must be able to do. You will about anger danger signs, strategies for controlling it and ways to prevent saying things you will regret. Ties in with 250.
190 Helperscovers how to use features built into MediaWiki for finding vandalism and how to use warning templates only - broad spectrum for compatibility with home wiki. Leads onto 301
199 Reportingcovers making reports to the appropriate page for reporting vandals.
201 Mediumsof communication are an important thing to know. A brief introduction to ways you can connect with people, and when it is appropriate to use them.
230 First impressionsare extremely important. Learn to make a good first impression on experienced editors, third parties and newbies alike.
255 Toneis very important when conversing electronically that you monitor your tone. Learn to read over messages and how to look at them from the recipient's point of view.
The following service-learning courses are invaluable to compliment your studies here, and will lead to higher qualifications.
500 Leadership
is an ability to organize groups of editors in such a way that they accomplish clearly defined goals and are happy, while upholding the open-source, sociocratic and newcomer-friendly spirit of every wikimedia project.
501 Dispute resolution
is the ability to resolve disagreements, whether as one of the parties to the dispute or as a mediating third party, in a fair and diplomatic manner, and to the satisfaction of all parties if possible.
511 Technical support
Is the ability to answer technical questions related to hardware or software, raised on w:Help desk, w:Village pump (technical), w:Reference desk/Computing, discussion pages, other wikis, and Wikimedia's IRC channels; and do so diplomatically, concisely, thoroughly and with as few rounds of discussion as possible.
601 Web law in the United States
includes an understanding of copyright, trademark and fair use law, as well as various free use licenses and the differences and compatibility between them. Also covers privacy, defamation and libel laws as they apply to Wikipedia.
The following service-learning courses are invaluable to compliment your studies here, and will lead to higher qualifications.
500 Leadership
is an ability to organize groups of editors in such a way that they accomplish clearly defined goals and are happy, while upholding the open-source, sociocratic and newcomer-friendly spirit of every wikimedia project.
501 Dispute resolution
is the ability to resolve disagreements, whether as one of the parties to the dispute or as a mediating third party, in a fair and diplomatic manner, and to the satisfaction of all parties if possible.
511 Technical support
Is the ability to answer technical questions related to hardware or software, raised on w:Help desk, w:Village pump (technical), w:Reference desk/Computing, discussion pages, other wikis, and Wikimedia's IRC channels; and do so diplomatically, concisely, thoroughly and with as few rounds of discussion as possible.
601 Web law in the United States
includes an understanding of copyright, trademark and fair use law, as well as various free use licenses and the differences and compatibility between them. Also covers privacy, defamation and libel laws as they apply to Wikipedia.