Collection:IT Service Management
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IT Service Management[edit source]
Learning Guide[edit source]
This learning guide supports the Wikiversity course IT Service Management, available at http://en.wikiversity.org/wiki/IT_Service_Management. It has a corresponding reading guide available at http://en.wikipedia.org/wiki/Book:IT_Service_Management.
- Overview
- IT Service Management
- Lesson 1 - Service Management
- Service Management
- Lesson 2 - Service Strategy
- Service Strategy
- Lesson 3 - Service Design
- Service Design
- Lesson 4 - Service Transition
- Service Transition
- Lesson 5 - Service Operation
- Service Operation
- Lesson 6 - Continual Service Improvement
- Continual Service Improvement
- Lesson 7 - Additional Topics
- Additional Topics