Collection:IT Service Management

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IT Service Management
Learning Guide
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IT Service Management[edit source]

Learning Guide[edit source]

This learning guide supports the Wikiversity course IT Service Management, available at It has a corresponding reading guide available at

IT Service Management
Lesson 1 - Service Management
Service Management
Lesson 2 - Service Strategy
Service Strategy
Lesson 3 - Service Design
Service Design
Lesson 4 - Service Transition
Service Transition
Lesson 5 - Service Operation
Service Operation
Lesson 6 - Continual Service Improvement
Continual Service Improvement
Lesson 7 - Additional Topics
Additional Topics