Project Management/Quality Management

Quality Management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. This lesson covers quality management element of project management.

Objectives and Skills

Objectives and skills for the quality management portion of Project+ certification include:

• Identify components of a quality management plan
  • Quality metrics, control limits, and frequency of measurement
  • Quality assurance processes
  • Quality control processes
  • Quality baseline
• Explain the appropriate steps to ensure quality of project deliverables
  • Monitor work performance
  • Analyze performance information
  • Identify variances
  • Generate change requests
  • Implement change requests
• Identify potential tools to use when a project deliverable is out of specification as defined in the quality baseline
  • Pareto charts
  • Histograms
  • Run charts
  • Ishikawa diagram

Readings

1. Read Wikipedia: Quality management.
2. Read Wikipedia: Small-scale project management.
3. Read MyManagementGuide: Quality Control Activities – Ensuring that Deliverables Comply with Quality Requirements.
4. Read Leadership & Project Management Champions: What are Project Baselines?.
5. Read Wikipedia: Quality assurance.
6. Read Wikipedia: Quality control.
7. Read Wikipedia: Pareto chart.
8. Read Wikipedia: Histogram.
9. Read Wikipedia: Run chart.
10. Read Wikipedia: Ishikawa diagram.

Multimedia

1. Watch YouTube: What is Project Quality Management? Process, Tools and Techniques
2. Watch YouTube: Quality Planning vs Quality Assurance vs Quality Control Project Quality Management
3. Watch YouTube: Seven Basic Quality Tools Project Quality Management
4. Watch YouTube: Project Management Concept #28: Control Chart vs Run chart
5. Watch YouTube: Project management Concept #29: Histogram vs Pareto Chart
6. Watch YouTube: Fishbone Diagram - How to Construct a Fishbone Diagram
7. Watch YouTube: How to Meet Your Quality Targets - Project Management

Activities

1. Quality Planning:
   • Read Bright Hub Project Management: A Roundup of Quality Control Tools and Techniques, and create a tool required for the project
   • Read Tutorialspoint: Project Quality Plan, and develop a quality plan which includes quality metrics, control limits, frequency of measurement, and a quality baseline
   • Brainstorm ideas with your team members
2. Quality Assurance:
   • Review Wikipedia: Quality Assurance to see examples of Quality Assurance
   • Set up goals of project assurance
   • Assign responsibilities to members
   • Define compliance criteria
   • Identify a set of measurements to be used to determine quality levels
   • Read PMTimes: Root Cause Analysis and Corrective Action for Project Managers , and do quality analysis to identify necessary improvements
3. Quality Control:
   • Review Wikipedia: Quality control
   • Read Wikipedia: Quality audit, and do quality audit systematically to make sure all quality standards are met
   • Compare quality control measurements against established control limits and tolerances
   • Identify non-compliance and reasons for that
4. Quality improvements:
   • Read CA: Quality Improvement
   • Watch YouTube How to Meet Your Quality Targets - Project Management
   • Check if corrections are needed, if so correct what needs to be corrected

References

Type classification: this is a lesson resource.