Workplace communication

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Contents 1 Workplace (GCM100) 2 Course Description 3 Course Focus 4 Text and References 5 Addendum A: Performance Objectives 6 Student Contributions 7 Course Evaluation 8 Course Schedule 9 Course Goals

[edit] Workplace (GCM100)

[edit] Course Description

This course introduces you some intrapersonal and interpersonal communication skills including goal setting, effective communication practice, good customer service, and oral presentation techniques. 1 Cr (0 lect/pres, 1 lab, 0 other)

[edit] Course Focus

This is a student centered course. The course content focuses on some skills necessary for you to develop as individuals, communicate more effectively in the workplace, retain employment, and provide good customer service.

[edit] Text and References

There is no recommended text for this course. Your instructor will provide relevant content notes and handouts.

[edit] Addendum A: Performance Objectives

[edit] Student Contributions

[edit] Course Evaluation

[edit] Course Schedule

[edit] Course Goals

The following list of course goals will be addressed in the course. These goals are directly related to the performance objectives (Addendum A). (*designates a CRUCIAL goal)

1. (6) produce personal strengths / weaknesses list
2. (6) produce positive attitude behavior checklist
3. (6) prepare self-esteem enhancement strategy
4. (6) report individual personal values
5. (6) use decision making procedure
6. present personal / professional goals
7. (14) discuss oral communication process elements
8. (14) practice effective communication techniques
9. (14) practice listening skills
10. (14) decipher non-verbal messages
11. (14) perform introductory speeches
12. (14) manage positive / negative feedback
13. (14) use conflict resolution skills
14. role play good customer service
15. (14) make procedure presentation