Marking dispute process
From time to time students receive a grade/mark and/or feedback on an assessment piece which either they don't fully understand or which doesn't seem to be fair. Don't panic! - Ideally this wouldn't happen, but markers make mistakes too. In such situations, it is recommended that you read over the feedback provided, take a bit of time to cool off, and then if you are still unclear or have concerns, seek clarification and request further explanation. This is best done by drawing attention to a list of specific concerns in writing.
The steps below offer a guide to a suggested process. Based on past experience, more often than not, issues that tend to come up with marking and feedback can be resolved relatively quickly, simply, and satisfactorily via this suggested process.
Step 1: Email your case 
- Email the unit convener the list of questions or comments you have - very important: be as specific as possible. Some hints:
- The more precise and specific your comments, the greater the likelihood of you presenting evidence/argument that may lead to a different decision on review.
- The closer the correspondence between your comments and the marking criteria, the more likely it is that you will present evidence/argument that may lead to a different decision on review.
- The more honest you are, the more likely it is that a fair and accurate assessment can be made on review.
- Claims such as "I put in a lot of effort, therefore I deserve at least an X grade" or "I don't usually get a mark like this!" or "I am really keen to get into 4th year" are unlikely to support your case. You will be better off, for example, explaining how you think that your work met the requirements listed in the assignment guidelines and especially the marking criteria.
- Each of the points raised will be reviewed and you will receive a response with additional feedback and a decision (if needed) which could be any of:
- Disagree and provide further explanation/feedback
- Agree and possibly make a corresponding adjustment to the marks
- Other proposal - e.g., request for more information
Step 2: A face to face meeting 
- If Step 1 does not lead to a satisfactory outcome, then a face-to-face meeting with the unit convener may be suggested to discuss and resolve points of difference.
Step 3: Going to a second marker 
- If resolution is not achieved via Step 1 and 2, which is rare, then a second marker may be suggested.
- A second marker would mark a clean copy of the assessment against the marking criteria; the remarked score then would stand (whether higher or lower).
Step 4: Informal appeal 
- If, after Steps 1, 2, and 3, a student is still not satisfied with the assessment and grading, the next step is to appeal the decision in writing to the course convener(s) or head of discipline.
Step 5: Formal appeal 
- If, after Steps 1, 2, 3, and 4, a student is still not satisfied with the assessment and grading, the next step is to lodge a formal appeal with the Dean of the Faculty. Students are encouraged (but not required) to try to resolve matters informally (via Steps 1, 2, 3 and 4) before writing to the Dean lodging their appeal/grievance. For more information, see University of Canberra's student grievance policy.
Also consider 
- A student can appeal any grade if there is some breach of appropriate policy or procedure. However, a student cannot as a general rule appeal academic judgement (there would have to have been some breach of policy that led to impaired academic judgement). The student needs to be clear about what his/her grounds for the appeal are. For further information, see: grievance resolution
- If the student would prefer to discuss their grievance with someone else at UC, contact the Student Equity & Support Officer on 6201 2333.