Welcome, students, to the WikiService Academy. We hope you enjoy your time here, and gain some valuable skills. Thanks for enrolling. Below are some helpful pointers on completing your course:
- Don't forget that you can always come back to this page for future reference.
- Set a goal as to what qualification level you want to reach in this set of study. The higher-level modules take more time than entry-level ones
- Don't forget to only complete your level's modules (color-coded green to start with) until you progress to the next level.p[
- Please complete your level's modules in ascending order (i.e. do 101 before 115, etc) as each one leads onto the next.
- All homework and assignments are mandatory unless otherwise specified. Although there might not be any show stoppers if you don't do it, you will be declined recognition for completing the entire unit/level. Completing optional homework or assignments or any work to a high standard will lead to a better grade and verifies that you actually have done the module. There is always a mandatory requirement of emailing your course tutor the level exam at the conclusion of your level (explained on the final module of your level).
- You can email the Kitty cat (headmaster) at any time with queries regarding the WikiService Academy.
Let's get started! 
If you are new, click on 101 below. Once complete, you will be prompted to go back and complete the next module (in this case, 105).
100-199 Intro 
|Introductory WikiService courses →|
- 101 Newbies
are the lifeblood of all Wikimedia Foundation projects. If we didn't have newcomers, projects would never expand or diversify. In this unit you will learn to interact with and understand newcomers. This module is an example for prospective students (click here to see it)
- 115 Tests
are how we discover. You will learn about why test edits occur, and why you need to be encouraging.
- 150 Vandalism
is what you clean up. You will learn not to take it seriously, have a sense of humor and differentiate between tests and pure vandalism. Vandals can be divided into four classes, and this carries over to 190.
- 165 Keeping cool
is something all WikiOfficers must be able to do. You will about anger danger signs, strategies for controlling it and ways to prevent saying things you will regret. Ties in with 250.
- 190 Helpers
covers how to use features built into MediaWiki for finding vandalism and how to use warning templates only - broad spectrum for compatibility with home wiki. Leads onto 301
- 199 Reporting
covers making reports to the appropriate page for reporting vandals.
200-299 Communication 
- 201 Mediums
of communication are an important thing to know. A brief introduction to ways you can connect with people, and when it is appropriate to use them.
- 230 First impressions
are extremely important. Learn to make a good first impression on experienced editors, third parties and newbies alike.
- 255 Tone
is very important when conversing electronically that you monitor your tone. Learn to read over messages and how to look at them from the recipient's point of view.
- 285 Dispute resolution
May be exact duplicate of 501 Dispute resolution.
300-399 Tools 
- 301 Tools
English Wikipedia - learning to use twinkle and [[w:WP:AVT|Lupin's anti-vandal tool (no doubt this will need to be standardized or a set of tools adapted to make it simple. 350; Other wikis Needs development
400-499 Deletion 
- 1 Criteria of inclusion
will cover the requirements for content to be included
- 2 Speedy deletion
is the practice of having obviously inappropriate pages deleted with minimal discussion and fuss
- 3 Deletion debates
- you will be taught the guidelines and strategies for participation.
500-599 Copyright 
- 501 Copyright
Short refresher course on the importance of respecting copyright.
- 525 Copyrighted text
learn strategies for identifying and removing it.
- 525 Copyrighted images
covers hallmarks of copyright infringement and actions to take (deals with Wikimedia Commons).
600-999 Miscellaneous 
- 601 Voting
is essential for consensus. Learn the how, why, when, where and who of voting anywhere.
- 620 Categories
are used to organize media into easily used directories. Learn naming conventions and categories to use.
Further study 
The following service-learning courses are invaluable to compliment your studies here, and will lead to higher qualifications.
- 500 Leadership
- is an ability to organize groups of editors in such a way that they accomplish clearly defined goals and are happy, while upholding the open-source, sociocratic and newcomer-friendly spirit of every wikimedia project.
- 501 Dispute resolution
- is the ability to resolve disagreements, whether as one of the parties to the dispute or as a mediating third party, in a fair and diplomatic manner, and to the satisfaction of all parties if possible.
- 511 Technical support
- Is the ability to answer technical questions related to hardware or software, raised on w:Help desk, w:Village pump (technical), w:Reference desk/Computing, discussion pages, other wikis, and Wikimedia's IRC channels; and do so diplomatically, concisely, thoroughly and with as few rounds of discussion as possible.
- 601 Web law in the United States
- includes an understanding of copyright, trademark and fair use law, as well as various free use licenses and the differences and compatibility between them. Also covers privacy, defamation and libel laws as they apply to Wikipedia.
If you have questions of any nature please feel free to ask another student or one of our knowledgeable staff, listed below.